Support

Tell us where the capture stopped making sense.

MarkuprPlus support covers the paid Mac app and the open command-line and MCP workflows from one first-party destination.

Email support

For installation, Gatekeeper, recording, transcription, provider, export, or App Store questions, email hello@markuprplus.com. Include your MarkuprPlus version, macOS or Windows version, and the step that failed.

Do not attach API keys, pairing tokens, private source code, or a session recording that contains sensitive information.

Email MarkuprPlus support hello@markuprplus.com

Technical bugs and reproducible defects

A public GitHub issue is useful when the report can be shared safely and other users would benefit from the fix. Remove private paths and evidence before posting.

Open a GitHub issue Public technical issue tracker Report a security concern Use the private contact in SECURITY.md

Useful details to include

MarkuprPlus version and installation source
macOS or Windows version and processor architecture
Capture mode: Window, Region, or Full Screen
Selected transcription and report provider
The error text and sanitized processing-trace.json, when available